Phantom Phone System
Automate more, handle greater call volumes and cut costs with the industry's leading call centre and IVR solution
Autocab Phantom 3 is a highly intelligent telecommunication system specifically designed for the taxi industry. Its purpose is to maximise a taxi business’s call handling capabilities, by reducing missed calls and increasing the volume of incoming calls answered. From day one it can automate about half of your calls.
Achieve amazing levels of automation
Automate up to 70% of your calls through IVR, reducing call center costs and customer waiting times during busy periods.
Engineered specifically for the taxi industry
Highly-configurable and with a bespoke set-up tailored for your business, Phantom gives you complete control over your contact centre structure, call distribution and messaging.
A quality customer experience every time
Use Phantom as your intelligent automatic operator to professionally greet customers, conveniently take bookings and deal swiftly with customer service questions.
Automatic Back On Phone (ABOP)
Your company could save thousands of dollars and hundreds of hours each year with this powerful feature. A taxi firm deals with numerous calls that consist of customers who have already booked and want to know where their taxi is. This clogs up your processes as operators check the statuses of bookings and try to reassure potentially annoyed customers rather than booking new jobs.
Phantom’s ABOP feature will remove this headache by recognising a caller’s number and providing an automated response and ETA without any operator interaction. This extra efficiency is noticeable immediately once you start using Phantom.
Interactive Voice Response (IVR)
Today’s most effective taxi operations allow customer self-service whenever possible. Interactive Voice Response (IVR) is a well-established technology that allows contact centres to take bookings without any human interaction. Companies can achieve up to 70% automation levels and, at the same time, increase productivity and reduce staff overheads.
All inbound and outbound calls are recorded, stored and integrated to the booking record in a user-friendly database. Calls can easily be recalled and used to resolve customer service issues, or for quality management and staff training purposes.
Call – Customer, Call – Driver
Great efficiencies can be achieved from this configurable feature which allows driver and passenger to call each other without their numbers being visible, helping them to resolve immediate issues without operator involvement.
Advanced Statistics & Reporting
Phantom automatically gathers and transforms operational data into simple information your teams can use to improve the way they work. The software monitors over 100 areas in real time, making them available for instant overview of systems performance, issue identification and operational efficiency.
Dynamic queue management
Ensures calls are answered within seconds
Phantom works on all phone line configurations
From analogue to ISDN 2, ISDN 30 and SIP.
Inbound automated call distribution
Route priority calls to specific operators
Assign a priority to a caller
Que calls according to your priority
Blacklisting of nuisance numbers
To reduce inefficiencies.
Run multiple offices
All from within one system
Easy-to-use contact centre dashboard
With the ability for customisation.
Highly configurable features
To suit your unique business
Increasing operational accessibility, security, flexibility and efficiency
Equipped with a dual server system
Providing higher resilience in case of emergency